FOI complaints

You can complain to the Australian Information Commissioner (Information Commissioner) about an agency’s actions under the Freedom of Information Act 1982 (FOI Act). This is a separate process from asking for review of a decision made under the FOI Act. Complaints usually focus on how an agency has handled your freedom of information (FOI) request or complied with other obligations under the FOI Act (such as the Information Publication Scheme).

Before making a complaint, you should raise your concerns directly with the agency. The Information Commissioner may decide not to investigate your complaint if you have not first raised it with the agency or given the agency a reasonable chance to respond.

Making a complaint

You can make an FOI complaint to the Information Commissioner at any time. If your complaint relates to an FOI request, you can make the complaint at any stage of the request process.

What happens to your complaint

The Information Commissioner will decide whether to investigate your complaint. If the Information Commissioner does decide to investigate, the Information Commissioner will write to the agency and request information to assist with the investigation.

This page makes up a part of the OAIC Information Publication Scheme IPS

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