You can complain to the Office of the Australian Information Commissioner (OAIC) about an agency’s actions under the Freedom of Information Act 1982 (FOI Act), at any time. If your complaint relates to an FOI request, you can make the complaint at any stage of the request process.
Before complaining to the OAIC, you should raise your concerns directly with the agency you want to complain about. The Australian Information Commissioner (Information Commissioner) may decide not to investigate your complaint if you have not first raised it with the agency or given the agency a reasonable chance to respond.
You can complain to the Information Commissioner:
There is no fee for making a complaint.
Your complaint must identify the agency you are complaining about. You should also briefly identify the issues you are complaining about and the outcome you would like to see as a result.
For more information about making a complaint see FOI Fact Sheet 13 — How to make a complaint.
More information is also available about what happens to your complaint.
If you wish to request a review, make an enquiry or make a privacy complain, please use the forms available on our Contact us page.
If you are not satisfied with the way your complaint has been handled, please read our Internal complaint handling and review of decisions policy.