APS 5, APS 6 and EL 1 Investigations and Dispute Resolution Roles – Multiple positions

Your Opportunity

The Office of the Australian Information Commissioner (OAIC) is a statutory agency within the Attorney-General Department’s portfolio with responsibility for:

  • privacy functions under the Privacy Act 1988 and other legislation
  • freedom of information functions under the Freedom of Information Act 1982
  • government information policy functions, conferred on the Australian Information Commissioner under the Australian Information Commissioner Act 2010

Are you up to the challenge of safeguarding Australians’ privacy and information rights?

Working with the Office of the Australian Information Commissioner (OAIC) will put you at the forefront of data protection and access to information regulation. It’s a career-defining opportunity to spearhead compliance, enforcement and awareness across a dynamic regulatory area. Our agency has oversight across almost every Australian Government agency and industry sector.

Our mission is to uphold and promote Australia’s privacy and freedom of information laws. Working within a small and agile agency, you will take on a range of work as part of a collaborative team to progress privacy and access to information issues. You will be expected to forge strong working relationships within government and across regulated entities as we pursue a wide-ranging regulatory remit.

We are also actively engaged with our interstate and international counterparts on policy, enforcement and awareness initiatives. We take pride in our proactive and collaborative working culture, our expertise and guidance, and our deep commitment to serving the community.

At a time of increased focus on data protection, transparency and accountability issues, this role is your chance to influence the future of privacy and access to information in Australia and beyond.

The Roles

The Dispute Resolution Branch conducts key regulatory activities to promote and uphold privacy and access to information rights for the Australian community. The Branch handles complaints; investigates potential interferences with privacy; and takes regulatory action, This includes resolving complaints through conciliation; publishing written determinations that require actions to address breaches; managing data breach notifications; or applying to the Federal Court for civil penalties.

We seek highly motivated individuals who enjoy working both independently and in a team, for a range of Sydney CBD based investigations and dispute resolution roles at the APS 5, APS 6 and EL1 levels (ongoing or non-ongoing (temporary up to 12 months)) (full‑time or part-time).

 You will have;

  • attention to detail, analytical skills, and the ability to manage a high-volume case load,
  • excellent communication skills, stakeholder management skills, and the ability to communicate effectively by phone and in person, write clearly and deal with a diverse range of people,
  • the ability to draft briefs and reports,
  • the ability to work strategically in a dynamic regulatory context, and across a rapidly changing technological environment, and
  • knowledge of, or the ability to quickly acquire knowledge of, the Privacy Act 1988 and other relevant legislation, and the ability to communicate key concepts from these clearly and effectively.

With regard to particular skills and experience, we are seeking candidates with a range of backgrounds, including;

  • investigations and analysis, including in law enforcement and regulatory compliance agencies;
  • compliance case management and complaint handling;
  • negotiation and dispute resolution, including experience in alternative dispute resolution techniques;
  • cyber security and/or ICT experience, including in network architecture and IT security functions.

We are also interested in subject matter knowledge or employment backgrounds in one of the following areas in which the OAIC’s regulatory work is focused;

  • Healthcare
  • Financial services
  • Telecommunications
  • Technology and online services
  • Australian Government administration.

Specific Duties

The work will include;

  • managing an active caseload of either complex Privacy investigations, complaints, or data breach notifications,
  • preparing correspondence, making administrative decisions and drafting briefs,
  • incorporating alternate dispute resolution techniques such as phone conciliation conferences with parties to attempt to resolve disputes,
  • providing written or phone advice on the application of the Privacy Act, and related legislation,
  • contributing to team performance objectives, and
  • representing the OAIC at external meetings as required.

In addition, as an EL1 you may mentor and supervise staff and provide ongoing professional support.

Remuneration and Benefits

Total Remuneration packages range between $87,766 and $130,468 (including 15.4% superannuation) dependent on skills, abilities and your position.

  • APS 5 Role remuneration is $76,054 to $80,403 plus 15.4% superannuation.
  • APS 6 Role remuneration is $83,864 to $92,350 plus 15.4% superannuation.
  • EL 1 Role remuneration is $105,690 to $113,057 plus 15.4% superannuation.

The OAIC is committed to enabling its people to perform at their best and offers the following benefits:

  • Opportunity to work at the cutting edge of privacy and data protection, paving the way for future career opportunities.
  • Access to ongoing professional development, with a capability framework to guide skill enhancement.
  • Genuine flexibility to help achieve a balance between work and home life. 
  • Additional paid leave over the Christmas to New Year period as well as access to other leave (e.g. for study or moving).
  • Contribution to your wellbeing through subsidies for eye health, flu vaccinations and a wellbeing allowance.
  • Terms and conditions of employment are set out in OAIC’s Enterprise Agreement 2016 to 2019. Whilst remuneration is detailed in the Commissioner’s 2019 Determination, with salary progression based on annual assessments of performance and contribution.


  • Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens
  • There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer.
  • For the duration of your employment with the OAIC you will be required to obtain and maintain a Baseline level Australian Government security clearance.

How to Apply

Please complete the attached application sheet and select the role(s) you prefer to be considered for. You are asked to provide a covering letter of up to two pages explaining your interest, motivation and fit for the role, including the skills and experience you will bring to the organisation and the position(s).

All items should be sent as one document, including your full resume, to: jobs@oaic.gov.au.

Closing Date: 11.59 pm Sunday 28 February 2021

More information: visit www.oaic.gov.au or jobs@oiac.gov.au or contact;

Michael Foot, Director, Dispute Resolution, on (02) 9284 9866 for more information.

If you are shortlisted, we will contact you to arrange an interview. 

If you are not shortlisted, you will be notified by email.

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