Make a freedom of information request.
If the agency hasn’t given you the information you want, you can make a freedom of information request (also called an FOI request).
FOI requests must be in writing, say they are an application for the purposes of the FOI Act, give enough information so the agency can identify the documents you want and include your email or postal address so they can send you the documents.
Note on fees and charges
You don’t have to pay an application fee or processing charge to access your own personal information.
There’s no application fee to access government information, but the agency can ask you to pay a processing charge – you can ask for the charge to be waived.
If you have to pay a charge, you must pay it before the agency can give you the documents (see What charges may apply?)
What happens next?
The agency will tell you they have received your FOI request within 14 days and should give you their decision in 30 days. They can ask for more time to process your FOI request (see Extensions of Time).
If you don’t hear from them within 30 days, call or email the agency to ask when a decision will be made. You can also call OAIC on 1300 363 992 for help.