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Individuals

The Privacy Act 1988 (Privacy Act) regulates how your personal information is handled by Australian Government agencies and the Norfolk island administration, medium-to-large businesses, the not-for-profit sector, the credit reporting industry and health service providers.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The Privacy Act allows you to:

  • know why your personal information is being collected, how it will be used and who it will be disclosed to
  • have the option of not identifying yourself, or of using a pseudonym in certain circumstances
  • ask for access to your personal information (including your health information or credit report)
  • stop receiving unwanted direct marketing
  • ask for your personal information to be corrected
  • make a complaint about an entity covered by the Privacy Act, if you think they have mishandled your personal information.

In this section of the website, you will find information about your privacy rights.

In this section

What can I complain about?
Find out more about when you can complain to the Office of the Australian Information Commissioner.

How do I make a privacy complaint?
For more information about how to make a complaint.

What happens to my complaint?
Find out more about the complaint process, and how we will handle your complaint.

What are my complaint review rights?
If you're not happy with the decision we've made about your complaint, you can request a review.

Privacy complaint checker
The complaint checker asks some simple questions to help you assess if we can help.

FAQs for individuals
Get some answers to frequently asked questions about privacy.

Fact sheets
Fact sheets cover a range of topics, including credit reporting, health and eHealth, and issues relating to technology.