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Privacy complaint checker

The Complaint Checker will ask you a series of questions about your complaint to help you work out if the Office of the Australian Information Commissioner (OAIC) can investigate your complaint.

What is the Complaint Checker?

The Complaint Checker asks you up to eight simple questions to help you check whether or not the OAIC may be able to investigate your complaint.

The Complaint Checker can only give you general advice that will apply in most circumstances. You should not rely upon this information as legal advice.

If you are still unsure about whether or not the OAIC can investigate your complaint, or if you would like to discuss the information provided in the Complaint Checker, please call our Enquiries Line.

We have used the following abbreviations in the Complaint Checker:

  • Privacy Act — for the Privacy Act 1988 (Cth)
  • Commissioner — for the Australian Information Commissioner
  • Respondent — for the agency or organisation your complaint is about

What does the Complaint Checker cover?

The Complaint Checker applies to complaints about:

What is not covered by the Complaint Checker?

You can also make a complaint to the OAIC about:

The Complaint Checker generally does not deal with complaints about these matters. For further information please read the Privacy law section or contact our Enquiries Line.

Further information

It is important to remember:

  • Before lodging your complaint with the OAIC you should first contact to the respondent about your complaint, so that it has an opportunity to resolve your complaint.
  • You should allow the respondent a reasonable time to respond to your complaint. Generally the OAIC considers a month a reasonable time, however more complex matters may take longer to resolve.
  • If you receive no response from the respondent or it has not resolved your privacy complaint to your satisfaction, you can then lodge your complaint with the OAIC.

More information: Individuals or contact our Enquiries Line.

Start the Complaint Checker