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Privacy fact sheet 28: What information can be included in your credit report

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May 2014

Credit reporting 'know your rights' series no. 3

This fact sheet is the third in a series that outlines what you need to know about how your personal information can be handled in the Australian consumer credit reporting system. It contains information about the types of personal information that can be included in your consumer credit report.  There are lots of technical terms used in the credit reporting system and we refer to some of those terms in this series. You can find more information about these terms in no. 2 (Privacy fact sheet 27) of this series.

Are there rules about what information can be included in your credit report?

Yes. The credit reporting laws set out the types of personal information that credit providers can give to a credit reporting body (CRB) for the purpose of including that information in your consumer credit report.

Most of the personal information that can be included in your consumer credit report is about your consumer credit activities. However, a limited amount of information about any ‘commercial credit’ that you have applied for may also be included.

What types of information can be included in your credit report?

The following types of personal information can be included in your consumer credit report:

  • your full name
  • your date of birth
  • your sex
  • your current (or last known) address and previous 2 addresses
  • the name of your current (or last known) employer
  • your driver’s licence number
  • the names of any credit providers that have provided you with consumer credit, and whether they are licenced by ASIC
  • the type of consumer credit provided by those credit providers
  • the day on which that consumer credit was made available to you and (if relevant) terminated
  • the limit on that consumer credit
  • certain terms and conditions of that consumer credit, including limited information about your repayment and interest obligations
  • repayment history information, which is information about whether you have made a consumer credit payment on time, or whether you have missed a payment (for more information see no.9 in this series (Privacy fact sheet 34)).
  • that a credit provider has requested access to information held in your consumer credit report in connection with an application that you have made to that credit provider for consumer or commercial credit
  • the type and amount of consumer or commercial credit that you sought in that application
  • that you have defaulted on a consumer credit payment of $150 or more (this means that you are at least 60 days overdue in making the payment)
  • a statement that you have since paid an amount that was recorded as default in your consumer credit report
  • the fact that, as a result of a default, you have agreed to a variation in the terms and conditions of consumer credit, or you are provided with new consumer credit
  • any court judgements made against you that relate to credit provided to, or applied for by, you
  • certain information about you that is recorded on the National Personal Insolvency Index, including information that relates to bankruptcy and debt agreements.
  • certain publicly available information that relates to your activities in Australia and your creditworthiness. A CRB can only collect this information where it is generally available to members of the public and where the CRB collects the information from an agency or a state or territory authority
  • the opinion of a credit provider that you have committed a serious credit infringement.

Credit score

Your credit report can also include a credit score that has been created by a CRB using the types of personal information listed above.  A credit score indicates the CRB’s analysis of your eligibility to be provided with consumer credit. 

What about other information about your consumer or commercial credit activities?

Other information about consumer credit

Credit providers

A credit provider is not permitted to give a CRB any other information about your consumer credit activities, than those listed above, for the purpose of including that information in your consumer credit report.

However, a credit provider may still hold these other types of information. For example, a credit provider might ask you for information about your income when you make an application for credit. The credit provider cannot give information about your income to a CRB to be included in your consumer credit report. However, the credit provider may still use that information for the purpose of deciding whether to give you credit.

Importantly, a credit provider that is also an APP entity will still be required to comply with the Australian Privacy Principles (APPs) when handling that information (for more information about when particular APPs apply to a credit provider see no. 15 (Privacy fact sheet 40) in this series).

Credit reporting bodies

A CRB is not permitted to handle any other information about your consumer credit activities, than the information listed above.  

Other information about commercial credit

Your consumer credit report may contain specific types of personal information about any commercial credit that you have applied for.

The credit reporting laws do not apply to the handling of any other personal information about your commercial credit activities. However, the credit reporting laws determine when a credit provider can handle your consumer credit report for a purpose connected with an application you have made for commercial credit.

For further information

telephone: 1300 363 992
email: enquiries@oaic.gov.au
write: GPO Box 5218, Sydney NSW 2001
Or visit our website at www.oaic.gov.au