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Australian Privacy Commissioner to investigate Vodafone allegations

The Australian Privacy Commissioner, Mr Timothy Pilgrim, will investigate allegations that Vodafone has made the personal information of its customers available via an internet site.

"Our Office takes all allegations of privacy breaches very seriously. All organisations should ensure the security of their customers' personal information or risk breaching the Privacy Act and causing serious customer dissatisfaction and possible loss of business as a result," Mr Pilgrim said.

"The Office's first step will be to determine whether Vodafone's activities constitute a breach of the Privacy Act. I am concerned about the amount of personal information that may have been disclosed which could include sensitive information. For this reason I have opened an own motion investigation into the matter today. I have spoken with the CEO of Vodafone and he has assured me of Vodafone's full cooperation," Mr Pilgrim said.

The Australian Privacy Commissioner also advised that if an individual believes their privacy has been interfered with they should first contact Vodafone and if they are not satisfied with their response they can make a complaint to the Office of the Australian Information Commissioner.

Further information

If Vodafone customers require further information they should visit the customer update section on the Vodafone website at

OAIC Media enquiries: Ms Leila Daniels 0407 663 968 or

General enquiries: 1300 363 992

More information about the Office of the Australian Information Commissioner can be found at