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Case notes demonstrate how Office of the Australian Information Commissioner deals with privacy complaints

The Office of the Australian Information Commissioner (OAIC) has published six new privacy case notes as part of Privacy Awareness Week 2011.

The privacy case notes are:

  • A v Credit Provider [2011] PrivCmrA 1
  • B v Law Firm [2011] PrivCmrA 2
  • C v Charity [2011] PrivCmrA 3
  • D v Charitable Organisation [2011] PrivCmrA 4
  • E v Insurance Company[2011] PrivCmrA 5
  • F v Contract Service Provider [2011] PrivCmrA 6

Australian Privacy Commissioner, Timothy Pilgrim, said that these privacy cases notes highlight every day privacy complaints and how they are dealt with by the OAIC under privacy laws.

"The case notes also show the broad range of privacy matters that the OAIC deals with on a daily basis. These matters include the listing of a default on a consumer credit file, the collection of medical information by a law firm to establish a defence to a legal claim, and the improper use of personal information by a charity," Mr Pilgrim said.

The case notes are available at:    

The case notes are part of a suite of products and guidance material being released to celebrate Privacy Awareness Week 2011. For more information see

Media enquiries: Ms Leila Daniels      0407 663 968


The Office of the Australian Information Commissioner publishes case notes of finalised privacy complaints that are considered to be of interest to the general public.

Cases chosen in relation to our privacy function involve interpretation of the Privacy Act 1988 or associated legislation in new circumstances, illustrate systemic issues or illustrate the application of the law to a particular industry or subject area. The case notes are intended to offer a synopsis only and not to be a comprehensive account.

It is a function of the Commissioners to endeavour to resolve privacy complaints by conciliation where appropriate. As a result, the outcome in any particular case will be affected by a number of factors, including the applicable law, the facts of the matter and the approach to the conciliation process taken by both the complainant and respondent.