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Telstra privacy breach caused fear for physical safety

Telstra has been ordered to pay $18,000 and apologise to a family law judge after it failed to provide him with reasonable notice that his name and address would be published in the White Pages.

The complainant contacted Telstra to have a phone line for an alarm system connected because of security concerns related to his work.

Telstra did not advise the complainant his details would be published in the online and print versions of the White Pages.

The Privacy Commissioner found that Telstra’s actions breached the Privacy Act, noting that Telstra did not inform the complainant that it would publish the complainant’s personal information in the White Pages. The Privacy Commissioner also found that Telstra’s breach has had serious consequences for the complainant, including a well-founded fear for the physical safety of him and his partner, as well as causing substantial disruption of his life.

> Read the decision