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Australian Government - Office of the Australian Information Commissioner - Home

Statement on Commonwealth Bank of Australia incident in 2016

3 May 2018

The Office of the Australian Information Commissioner was notified of an incident by the Commonwealth Bank of Australia (CBA) in 2016. Having regard to the findings in the report by the Australian Prudential Regulation Authority into the CBA released on Tuesday, the OAIC has made further inquiries in relation to this matter and has sought information from the CBA to satisfy the OAIC that the CBA has taken on board lessons learned from this incident, to ensure the privacy of customers’ personal information is adequately protected.

If anyone has concerns about this incident they can, in the first instance, contact CBA directly on 1800 316 433 and if not satisfied with their response they can contact the OAIC at www.oaic.gov.au or on 1300 363 992.