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Telstra hacking incident

Privacy Commissioner opens investigation into Telstra hacking incident — Statement from Australian Privacy Commissioner, Timothy Pilgrim

22 May 2012

“I have opened an investigation following media reports that some Telstra services have been the subject of a hacking attack, affecting a substantial number of customers’ personal information.

It is worrying that hacking incidents like this are occurring more often. These incidents highlight the importance of businesses ensuring that they maintain the most up to date security systems to ensure the protection of the personal information they hold about customers. Having appropriate levels of security is a requirement of the Privacy Act.”

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Statement from Privacy Commissioner

12 December 2011

“I have opened a formal investigation into the Telstra data breach. At a briefing today Telstra has assured our office that the immediate problem has been rectified and that personal data is no longer accessible.

I have asked that Telstra also provide me with a detailed written report on the incident, including how it occurred, what information, if any, was compromised and what steps they have taken to prevent a reoccurrence. I will consider all the information provided by Telstra and hope to be in a position to issue an investigation report in late January 2012.”

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