Commissioner concludes investigation into Amazing Rentals data breach

10 January 2018
Tags: statement

The Australian Privacy Commissioner has finalised inquiries into the data breach involving a consumer rentals business, Amazing Rentals Pty Ltd that is no longer trading. Amazing Rentals had customers in the Northern Territory, Caboolture and Toowoomba.

The Commissioner is confident on the facts available that personal information was mishandled by Amazing Rentals. However, given the company is no longer trading the Commissioner is unable to enforce action against it, and accordingly the OAIC has focussed on communicating directly to former customers of the company.

While the Commissioner is satisfied that the customer information is no longer available on the Internet, all previous customers of Amazing Rentals are encouraged to take proactive steps to protect their personal information and prevent ID theft.


On 1 September 2017, OAIC was notified by the Consumer Action Law Centre that information about Amazing Rentals’ customers, including ID documents, credit application forms and bank statements were left visible on the Internet.

OAIC attempted to contact Amazing Rentals, but was unable to do so. The OAIC then took steps to prevent the information continuing to be publicly accessible and to notify Amazing Rentals’ former customers of the data breach. The OAIC contacted local media in the affected communities, and send text messages to the individuals whose information may have been available online.

The OAIC also worked closely with IDCARE, a not for profit identity support and counselling service, and the Australian Government Department of Human Services, to provide appropriate support and advice to individuals affected by the data breach.

Based on the Commissioner’s inquiries, Amazing Rentals has ceased trading and is uncontactable. The Commissioner has ceased his investigation.

How can I protect my identity?

  • Get a free copy of your credit report with all three credit reporting organisations to check if anything unusual has appeared.
  • Be cautious about replying to suspicious texts or emails or clicking on links.
  • Investigate the arrival of new credit cards you didn’t ask for or bills for goods and services that aren’t yours.

To find our more you can review our tips on protecting your privacy and accessing your credit report.

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