Privacy complaints

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The Privacy Act 1988 has strict rules about how an organisation or agency handles your personal information. If you think they’ve mishandled it, you can lodge a complaint with us for free.

Before you lodge a complaint with us Make a privacy complaint

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How to

Complain to an organisation or agency

Do this first, before complaining to us

Lodge a privacy complaint with us

You must complain to us in writing

Learn more about

What you can complain about

You may complain if your personal information is mishandled

How we investigate and resolve your complaint

We are an impartial third party when handling your complaint

Your complaint review rights

You have the right to appeal our decision or determination

External dispute resolution schemes

Schemes we recognise to handle privacy-related complaints