Publication date: 1 August 2012

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Interim observations from the PSI survey 2012

The Office of the Australian Information Commissioner (OAIC) is currently examining how Australian Government agencies manage public sector information (PSI).


Timeline showing progress on implementation of principles of open public sector information.

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Open PSI – what are agencies doing well?

The preliminary PSI survey results confirm that Australian Government agencies are embracing an open access and proactive disclosure culture. Work is underway in most agencies to make a greater amount of information easily discoverable and available via the web.

The transition to an open information culture is most successful when built on three elements - agency leadership, officer innovation and community engagement.

Diagram showing characteristics of agencies successful in implementing open PSI.

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Open PSI – what challenges do agencies face?

Chart showing what principles agencies find most difficult to implement.

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Agencies were asked which public sector information principle was the most challenging to implement:

The OAIC invited agencies to provide detail about why these particular principles were challenging to implement. Agencies advised that there were number of interrelated reasons:

  • existing systems for record keeping and information release are not designed for the new era of open PSI
  • open PSI systems don’t apply across the agency; information is held and managed differently across branches and locations
  • transitioning to open access and proactive publication requires cultural change, including more active sponsorship of this philosophy by agency leaders
  • much of the information held by agencies is in legacy documents that must be reformatted for digital publication
  • agencies lack the technical specialisation and capacity to implement open PSI
  • agencies have identified information that is required to be published under the Information Publication Scheme, but have not been as successful in identifying other information that can be published
  • budgetary restrictions limit the capacity of agencies to implement an open PSI culture.

Open PSI – what assistance do agencies need?

Making information more discoverable and applying metadata

Two out of five agencies do not routinely apply metadata to the information they publish. Lack of technical capacity in the agency may be a big factor.

Complying with WCAG 2.0

Almost a quarter of respondents find compliance with WCAG 2.0 a challenging issue. A major area of difficulty is in converting special categories of information into an accessible text format (e.g. images, maps, dynamic content such as radar captures). Lack of technical expertise and the inherent difficulty in translating images to text are also contributing factors.

Adopting open licensing

Fewer than 1 in 10 agencies have a default position of releasing data under open licensing terms that facilitate public reuse. Agencies question the adequacy of the Creative Commons licence.

I know we should be doing better but I don’t know what exactly we should be doing.

What next?

The OAIC will continue to analyse the PSI survey results and feedback obtained from the focus groups.

The OAIC will release a full report on the PSI Survey and focus group discussions in November 2012. The full report will make recommendations about how to address the specific problems and impediments identified by agencies.

Long text description of ‘Background’

December 2009

The Government 2.0 Taskforce report Engage: Getting on with Government 2.0 (Engage report) envisages a role for the OAIC in promoting open PSI.

May 2010

The Government response to the Engage report recommends that the OAIC ’identify options that further the Australian Government’s information management policy and complement Australia’s FOI framework’.

November 2011

OAIC publishes Issues Paper 2 – Understanding the value of public sector information in Australia. Issues Paper 2 proposes that, as a first step, agencies participate in a survey that would gather information across Government on PSI management practices (PSI survey).

November 2011 to February 2012

OAIC consults agencies about Issue Paper 2, and the proposed survey.

April 2012

OAIC launches the PSI Survey.

Australian Government agencies subject to the FOI Act were surveyed on the extent to which agencies have implemented the OAIC’s Principles on Open PSI, and the challenges agencies face in implementing an open access culture.

The PSI Survey was not mandatory. 191 of the 243 agencies surveyed responded (a response rate of 78%).

June 2012

OAIC holds agency focus group meetings to discuss and supplement the survey results.

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Long text description of ‘Open PSI – what are agencies doing well?’

Diagram illustrating that those agencies that are experiencing success with open public sector information have top down active leadership, are consulting the community on how to improve agency information practices and have bottom up agency staff driving innovation for open PSI.

Supporting quotes and statistics surround diagram: half of all agencies have mechanisms for consulting with the community about what information to publish; two out of five agencies use social media to publish public sector information. Quote: ... the PSI Survey was fantastic for starting the conversation. Since the survey we have put together a committee to look at issues including appointment of an information champion. Quote: ... the top down push is vital to ensure that change occurs. Quote: We need to work collectively – (open government) is an agency wide issue. We cannot pass it all to one section of the department. Quote: Some things are in place. Having said that though, compared to a year ago there’s a lot of buy-in and drive, but we’re not quite there yet. We’re on our way.

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Long text description of ‘Open PSI – what challenges do agencies face?’

Pie chart illustrating the public sector information principle that agencies find most challenging to implement. Thirty per cent found discoverable and useable information the most difficult; 28% open access to information a default position; 17% robust information asset management, 9% clear reuse rights, 7% effective information governance, 5% engaging the community, 2% appropriate charging for access and 2% transparent enquiry and complaint process.

Note: Percentages have been rounded to the nearest full per cent.

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