Information Systems Program Officer/Manager APS6/EL1 Enabling Services Branch

About the Office of the Australian Information Commissioner

Working with the Office of the Australian Information Commissioner (OAIC) will put you at the forefront of data protection and access to information regulation. As an independent statutory agency, the OAIC’s work is of national significance and plays an important role in shaping Australia’s information handling landscape across the economy - from government, digital platforms and the online environment, to health, finance and telecommunications. Our mission is to uphold and promote Australia’s privacy and freedom of information laws.

We are an agency within the Attorney-General’s Department portfolio with responsibility for numerous statutory functions including:

• privacy functions under the Privacy Act 1988 and the Digital ID Act 2024, the My Health Records Act 2012 and in relation to the Consumer Data Right (CDR) under the Competition and Consumer Act 2010, in particular, investigating breaches, handling complaints, conducting audits, developing codes, providing policy guidance and educating the public and industry on privacy;
• freedom of information functions under the Freedom of Information Act 1982, in particular, review of decisions made by agencies and ministers, handling FOI complaints, monitoring and investigating agency compliance, providing policy guidance and educating government and the public on FOI rights; and
• information commissioner functions under the Australian Information Commissioner Act 2010 including reporting to the Minister regarding government policy and practice with respect to the collection, use, disclosure, management, administration or storage of, or accessibility to, information held by government and the systems used.

About The Role

The OAIC is filling a role at the APS6/EL1 level within its Information Management and Systems Team.

You will work with the OAIC’s Chief Information Officer to manage the day-to-day operations of the Office’s ICT systems and drive an ICT uplift program. It will also have responsibility for Information Management practices, including in relation to a planned uplift of the OAIC’s information management systems, policies and procedures.

You will manage key relationships with internal stakeholders and external vendors and requires a demonstrated capacity to initiate and drive ICT related projects, analyse business problems and develop and implement solutions. The role also manages day to day interaction with ICT users across the Office, to ensure the effective operation of ICT resources across the Office and for identifying and implementing new solutions to existing and emerging business requirements.

Candidates should have strong communication and negotiation skills and a sound ability to manage stakeholder relationships across the Office.

Key Responsibilities:

• Monitor ICT Operations: Maintain day to day oversight of the operation of key ICT systems to ensure the smooth operation of applications and undertake troubleshooting and investigation into identified issues with system functionality.
• Vendor Management: Act as a primary point of contact with infrastructure providers and vendors to ensure optimisation of service delivery and vendor alignment with organisational objectives.
• Technology Solutions: Contribute to new ICT project work programs, including in relation to the identification, design, documentation, change control and implementation of new technology initiatives to support ICT uplift and functional improvement across the Office.
• Policy Development: Draft and refine key ICT policies, standards, and operational frameworks to ensure functionality promote resilience, accountability, and operational excellence across the organisation.

Skills and capabilities we need:

• Demonstrated experience in managing the day-to-day operation of a corporate ICT system in a Windows environment, including in relation to application technical trouble shooting, user engagement and support, project design and implementation and systems functional reviews.
• Project management experience, including in the collection and analysis of user requirements and development of project initiation plans and statements of work to support ICT uplift programs.
• Strong background in management of vendors and infrastructure service providers.
• Strong written and oral communication skills, including an ability to synthesise user requirements into project plans
• Experience in managing a complex case management system supporting the operation of a regulatory agency and demonstrated capacity to provide technical solutions to legislative and reporting requirements.
• Experience in delivering technical solutions supporting records management processes knowledge of the requirements of Archives Act 1983 (Cth) and the Australian Government’s records management framework.

In addition to the above, candidates at the EL1 level should have:

• Strong strategic planning skills, including in relation to the identification, evaluation and implementation of emerging technologies.
• Substantial experience in drafting executive briefs, ICT policies, practices and procedures.
• An ability to operate with limited oversight in identifying and managing risks across a corporate ICT environment.
• Experience in supervising or mentoring staff.

Desirable skills

• Experience in the administration and development of the Resolve Enterprise Case Management System.
• Experience in initiating and managing ICT procurement projects in accordance with the Commonwealth Procurement Rules.
• Tertiary qualifications or industry accreditation in IT are desirable but not essential.

Security requirements

You must be able to obtain and maintain a Negative Vetting Level 1 security clearance.

Position location

The OAIC operates a hybrid work model with a combination of remote working and office attendance. Whilst the OAIC office is located in the Sydney CBD, we will consider candidate applications from all other locations within Australia.

The OAIC values face-to-face interaction and fostering connection between our people and with our stakeholders. The OAIC’s hybrid work model expects in office attendance when the type of work or task is better suited to being completed from an office, for example, staff inductions and onboarding, planning days, relationship building activities and project or collaborative work.

Remuneration and benefits

For APS6 - $100,215 - $111,702 per annum plus 15.4% superannuation

For EL1 - $126,299 - $135,101 per annum plus 15.4% superannuation

Note: An employee will generally commence on the base increment point of their relevant classification salary range, unless otherwise agreed by a delegate in consideration of salary matching (existing APS staff) or in recognition of exceptional skills, experience, qualifications or expertise.

Terms and conditions of employment are set out in the OAIC’s Enterprise Agreement 2024-2027.

The OAIC is committed to enabling its people to perform at their best and offers the following benefits:

• Opportunity to work at the cutting edge of privacy and data protection, paving the way for future career opportunities.
• Access to ongoing professional development, with a capability framework to guide skill enhancement.
• Genuine flexibility to help achieve a balance between work and home life.
• Additional paid leave over the Christmas to New Year period as well as access to other leave (e.g. for study or moving).
• Contribution to your wellbeing through subsidies for eye health, flu vaccinations and a wellbeing allowance.

The OAIC is committed to diversity and inclusion. We encourage and welcome applications from people living with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds, and mature age people.

Eligibility

• Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens.
• There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer.
• For the duration of your employment with the OAIC you will be required to obtain and maintain an Australian Government security clearance as outlined above and meet required background, identification and character checks.
• All duties are to be performed in accordance with the APS Code of Conduct and APS Values and OAIC policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the OAIC may re-assign the duties of an employee from time to time.

How to Apply

1. Please complete the application form found at the end of this job pack as part of your submission.
2. Please provide a single page application response (one A4 page-pitch) addressing your interest, motivation and fit for the role. Your pitch should include the use of practical and professional examples as relevant to the role and the job specific capabilities, skills and experience outlined above. Please also clearly indicate your pitch the classification at which you wish to be considered.
3. Your application form, CV (maximum 3 pages) and one-page-pitch should be collated as one document (where possible) and sent in a single email to: jobs@oaic.gov.au. Please ensure your email subject line includes your full name and the job reference number OAIC-2026-010.