OAIC Enquiries Officers – Casual Employment Register

About the Office of the Australian Information Commissioner

Working with the Office of the Australian Information Commissioner (OAIC) will put you at the forefront of data protection and access to information regulation. As an independent statutory agency, the OAIC’s work is of national significance and plays an important role in shaping Australia’s information handling landscape across the economy - from government, digital platforms and the online environment, to health, finance and telecommunications. Our mission is to uphold and promote Australia’s privacy and freedom of information laws.

We are an agency within the Attorney-General’s Department portfolio with responsibility for:

• privacy functions under the Privacy Act 1988 and the Digital ID Act 2024
• freedom of information functions, in particular review of decisions made by agencies and ministers under the Freedom of Information Act 1982
• privacy and confidentiality functions in relation to the Consumer Data Right (CDR) under the Competition and Consumer Act 2010 (CCA).

About The Roles

The OAIC’s APS3/4 Enquiries Officers Casual Employment Register is designed to capture expressions of interest for the purposes of talent consideration and OAIC workforce management. Applicants may be considered but are not guaranteed for likely casual vacancies into the future. In the event a vacancy is identified, the OAIC reserves the right to contact you to discuss the vacancy further.

We are seeking applications from individuals interested in casual roles within the Enquiries team.

The Enquiries team is part of Intake, Eligibility and Guidance branch which sits with the Information Rights Division. The team is responsible for the OAIC’s interactions with members of the public advising on matters of privacy, FOI and the role of the OAIC.

All roles

Enquiries Officers will, with direction:

• Support the operation of the enquiries line by answering calls and responding to written enquiries.
• Provide written and verbal advice on privacy and FOI to members of the public.
• Manage group mailboxes, including responding to incoming correspondence.
• Perform other tasks as directed.

Capabilities, Skills & Experience

We are seeking applications from candidates with the following skills and attributes:

• Strong written and verbal communication skills and the ability communicate with influence
• Strong computer literacy and ability to use case management programs
• Knowledge of the Freedom of Information Act 1982 and the Privacy Act 1988 or the ability to quickly acquire this knowledge

The Panel would look favourably on candidates who also have the following:

• Experience in managing high number of calls in call centre environment.

The roles will be required to be undertaken in line with the appropriate Work Level Standard.

These duties are to be performed in accordance with the APS Code of Conduct and APS Values and Office policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the Office may re-assign the duties of an employee from time to time.

Security requirements

You must be able to obtain and maintain a minimum Baseline security clearance.

Position location

The OAIC operates a hybrid work model with a combination of remote working and office attendance.  Casual enquiries officers would be required to attend the Sydney office, located in the Sydney CBD.

Remuneration and benefits

APS3 salary: $36.24 – $39.27 per hour (plus 25% loading as per clause 92-93 of the OAIC EA, plus 15.4% superannuation)

APS4 salary: $41.67 – $44.28 per hour (plus 25% loading as per clause 92-93 of the OAIC EA, plus 15.4% superannuation)

The OAIC is committed to diversity and inclusion. We encourage and welcome applications from people living with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds, and mature age people.

Eligibility

• Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens.
• There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer.
• For the duration of your employment with the OAIC you will be required to obtain and maintain an Australian Government security clearance at a minimum Baseline level, and meet required background, identification and character checks.
• All duties are to be performed in accordance with the APS Code of Conduct and APS Values and OAIC policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the OAIC may re-assign the duties of an employee from time to time.

How to Apply

1. Please complete the application form found at the end of this job pack as part of your submission.
2. Please provide a 1 A4 page (maximum) statement of claim (one page pitch), addressing your interest, motivation and fit for the role. Your statement should include the use of practical and professional examples as relevant to the role and the job specific capabilities, skills and experience outlined above. Please include details about your availability including the days you are available to work.
3. Your application form, CV (maximum 3 pages) and statement of claim should be collated as one document (where possible) and sent in a single email to: jobs@oaic.gov.au.
   Please format your email subject title and all documents “First name Last name – OAIC-APS3/4 Enquiries Officers-2026-002”.