This summary sets out the key points about how the Office of the Australian Information Commissioner (OAIC) handles personal information.
We collect, hold, use and disclose personal information to carry out our functions or activities under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act).
Collection of your personal information
We usually collect personal information (including sensitive information) from you or your authorised representative when we are handling privacy and freedom of information (FOI) complaints and FOI reviews or taking other regulatory action under the Privacy or FOI Acts.
We sometimes collect personal information from a third party or a publicly available source to enable us to deal with a complaint or review application or to communicate with the public and stakeholders.
We also collect personal information through our websites and social networking services such as Facebook and Twitter. We use this information to improve our website and receive feedback from the community.
To ensure fairness, we disclose relevant information about the details of your complaint or review application to the respondent and, where relevant, affected third parties.
We don’t disclose sensitive information about you unless you agree, or would reasonably expect us to.
Generally we only disclose personal information overseas so that we can properly handle your complaint or application. As well, web traffic information we collect using Google Analytics may be stored overseas.
Accessing and correcting your personal information
If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible.
How to make a complaint
You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.
How to contact us
You can contact us at:
- 1300 363 992
- GPO Box 5218, Sydney NSW 2001, Australia.
Assisted contact options are also available.