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Recognised external dispute resolution (EDR) schemes register
We have assessed and accepted applications from the following external dispute resolution (EDR) schemes to handle privacy-related complaints under the Privacy Act 1988.
A recognised EDR scheme must follow our Guidelines for Recognising External Dispute Resolution Schemes, especially Part 4 on the conditions for ongoing recognition.
Find out more about EDR schemes.
Total results: 9.
Subject to its terms of reference, EWON will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of EWON Members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
Subject to the Energy and Water Ombudsman Act 2006 (Qld), EWOQ will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints within its scope about acts or practices of EWOQ members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
Subject to its constitution and charter, EWOSA will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of EWOSA Members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
EWOSA specified conditions
Recognition is granted provisionally for 12 months, subject to EWOSA
- updating its systems, processes and documents, where relevant, to take into account the requirements for recognition as specified in the Guidelines for Recognising External Dispute Resolution Schemes under s 35A of the Privacy Act 1988, and in particular to enable its staff to deal with complaints which relate to alleged breaches of the APPs and Pt IIIA of the Privacy Act 1988, and
- ensuring its staff is trained to be able to effectively handle complaints which relate to alleged breaches of the APPs and Pt IIIA of the Privacy Act.
Subject to its Charter, EWOV will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of EWOV members that may be an interference with the privacy of an individual under subsections 13(1) and/ or 13(2) of the Privacy Act 1988.
Subject to the Energy Coordination Act 1994 (WA), Electricity Industry Act 2004 (WA), Water Services Act 2012 (WA), and the Constitution and Charter of the Energy and Water Ombudsman (Western Australia) Limited, the Energy and Water Ombudsman Western Australia will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of members of the Energy and Water Ombudsman Scheme that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
Subject to its constitution and charter, the PTO will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of PTO members that may be an interference with the privacy of an individual under subsections 13(1) of the Privacy Act 1988.
To receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of TIO members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
Subject to the governing Tolling Customer Ombudsman Agreements, TCO will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of TCO members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.
On 1 March 2016, the Commissioner varied TCO’s recognition as an EDR scheme and removed the specified condition that recognition was granted provisionally for 24 months, subject to an independent review of the TCO scheme being conducted within that period and the OAIC being satisfied with the conduct of the independent review and the TCO’s response to any recommendations.
The Commissioner granted this variation to remove the specified condition because, due to commercial credit providers being exempt from the requirement to join an EDR scheme to access the credit reporting system, TCO has not experienced the increase in privacy related complaints that was anticipated in March 2014. TCO will instead be required to conduct an independent review within 5 years as set out in the Guidelines for Recognising External Dispute Resolution Schemes.
Subject to the AFCA Rules, AFCA will receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on, complaints about acts or practices of AFCA members that may be an interference with the privacy of an individual under subsections 13(1) and/or 13(2) of the Privacy Act 1988.